Then add the store business hours or other corresponding response to your intent. Create responses: Click “add response” by scrolling down the page. It’s best practice to use a minimum of 20 expressions.Ĥ. Proceed by clicking “Add Training Phrases” and input the expressions you’ve seen customers ask before, and any other expressions you think a user might say to get the same answer. Create intentions: Create the first intention by clicking “create intent” at the top right, and give it the name “Opening Hours”. Give the agent a name and make sure the agent is in the right language and time zone. Create an agent: Go to the dashboard, and click “Add Agent” at the top left. Create an Account: Go to a free chatbot building tool like DialogFlow and make an account.Ģ. Sort them by the most common intents, such as opening hours, products, and location for the chatbot to tackle.ģ Provide responses: Provide a response that satisfies each intent. This is to group the expressions by the aim the user has so as to get a more clean and organized set of categories to handle. Basically, expressions represent a user’s desire or aim.Ģ Group the intentions: Group the questions into their corresponding intentions. The questions are also called expressions in chatbot development. Planning the Purpose of Chatbotġ Collect inquiries and FAQs: Collect the most frequently asked questions. Follow the Rocketbots Chatbot Academy and we’ll show you how you can automate responses and more. They are mostly questions that can be easily answered, but the repetitiveness and volume of these questions still mean it’s time out of your (or your staff’s) day to address them. Most customer inquiries that you receive are essentially asking about the same kind of questions: do you open on the weekends, what sort of products do you sell, and etc. The main purpose is to engage customers and collect valuable information. Some of the popular messaging apps that you might already know include Facebook Messenger and WeChat.
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